Technical guidance for the online assessment
Are you having technical issues completing the online assessment? Please see below for our technical guidance.
What browser should I use for the online assessment?
The online assessment should be supported by all web browsers. However, we find some candidates experience problems with Safari and Internet Explorer. We suggest using Google Chrome where possible.
I have reached a video response, but the video screen stays black and will not allow me to record and/or is displaying an error message of ‘waiting for hardware.’ What do I do?
Please try the following options:
A pop up should appear in the top corner of your screen asking you to authorise the hardware. You must authorise this hardware for the website to allow you to record. If you have a pop-up blocker, please disable it for this website.
If you have already authorised the hardware, please close your browser and try to complete the assessment in another browser. Your progress will be saved from wherever you have left off, so your answers to the previous section of the online assessment will be saved. If you are using Safari or Internet Explorer, please try Google Chrome.
Technical issue checklist
Here are our quick fixes, which we find work in most instances, when facing technical difficulties:
✓ Use Google Chrome
✓ Make sure you selected ‘Accept’ or ‘Allow’ when asked for permission to access your microphone/webcam
✓ Use an ‘incognito tab’ when completing the online assessment
✓ Clear cache and cookies from the browser and device
✓ Use a different device (Tablet, Mobile, Laptop)
✓ Use a different WiFi network or Hotspot.
Top tips for mobile phone/tablet users
Here are the top tips if you are using your mobile phone to complete the online assessment:
✓ Be indoors or a quiet environment to avoid noise or wind in the background
✓ Have the front facing camera turned on when recording video responses
✓ Position the phone to be able to record your face and shoulders
✓ Keep fingers away from the microphone area of the phone
✓ Avoid moving the device around when recording video. You could mount it on a static surface for minimal movement
✓ Position yourself in a well-lit environment, so your face is clearly visible
✓ Use a consistent internet connection (WiFi or Mobile Data)
✓ When completing written responses consider spelling and grammar
✓ Make sure to have sufficient battery on the device before starting or have a charger to hand.
Have you got any questions? Find the answers here.
Online assessment format
For more information about what’s involved in the online assessment, please read our online assessment format.
Hints & tips
Please read our hints and tips on completing the online assessment.
Further information and assistance
If you’d like to know more about the online assessment, please follow the link.